Cookies and Privacy Policy

Website Privacy Notice – Interpet Limited

This Privacy Notice explains how we will use any personal information we collect about you when you use this website.

What information do we collect about you?

We collect information about you when you register with us via the ‘Contact Us’ page, ‘Opt In’ for a specific purpose, voluntarily complete customer surveys, provide feedback and participate in competitions . Website usage is collected using cookies.

How will we use the information we collect about you?

With your consent we collect information about you to email you with information about our products, promotions and competitions we think may be of interest to you and to respond to your queries or complaints.

We will not share your information for marketing purposes with any other company.


We would like to send you information about our products, promotions and competitions which may be of interest to you. If you have consented to receive marketing you may opt out at any time.

You have a right at any time to stop us from contacting you for marketing purposes. If you no longer wish to be contacted for marketing purposes, please click here.

Access to your information and rectification

You have the right to request a copy of the information that we hold about you. If you would like a copy of some or all of your personal information, please email [email protected].

We want to make sure that your information is accurate and up to date. You may ask us to correct or remove information that you think is inaccurate.

Right to be forgotten

You can request that we erase all personal information that we hold about you, please email [email protected]

Right to object

You have the right to withdraw your consent for us to process your personal data at any time, please email [email protected]

Right to restrict processing

If you wish us to restrict the use of your data because you think it is inaccurate but this will take time to validate; you believe our data processing is unlawful but you do not want your data erased; you want us to retain your data in order to establish, exercise or defend a legal claim, or; you wish to object to the processing of your data but we have yet to determine whether this is appropriate, please email [email protected]

Automated Decision Making

We do not engage in automated decision making or profiling.

How long will we retain data for?

In respect of queries or complaints we will retain your information for 6 months after the date your query or complaint is received if the matter is straightforward; for 4 years where the nature of your query or complaint is serious requiring a full investigation, or; for seven years is financial recompense is given or legal proceedings invoked.

Where you have given consent for a specific marketing purpose we will retain your data until you withdraw your consent.


Cookies are text files placed on your computer to collect standard internet log information and visitor behaviour information. This information is used to track visitor use of the website and to compile statistical reports on website activity.

 For further information visit or

You can set your browser not to accept cookies and the above websites tell you how to remove cookies from your browser. However, in a few cases some of our website features may not function as a result.

The table below shows the cookies that are currently used on our website and explains why they are used:

Cookie Name



Used to distinguish users and sessions. The cookie is created when the javascript library executes and no existing __utma cookies exists. The cookie is updated every time data is sent to Google Analytics.


Stores the traffic source or campaign that explains how the user reached your site. The cookie is created when the javascript library executes and is updated every time data is sent to Google Analytics.


Our website uses PHP session cookies to help you to navigate it. These cookies expire once you shut the browser window or end the browser session.



These cookies are used to remember a user’s choice about cookies on our site. Where users have previously indicated a preference, that user’s preference will be stored in this cookie.

Other websites

Our website contains links to other websites. This Privacy Notice only applies to this website so when you link to other websites you should read their own Privacy Notices.

Changes to our Privacy Notice

We keep our Privacy Notice under regular review and we will place any updates on this webpage. This Privacy Notice was last updated on 25th May 2018.

How to contact us

Please contact us if you have any questions about our Privacy Notice or the information we hold about you:

·         By email to [email protected]

·         By letter to Chief Financial Officer, Interpet Limited, Interpet House, Vincent Lane, Dorking, Surrey, RH4 3YX


Your right to complain

If at any time you wish to complain about anything we have done, or you have any concerns about how we treat your privacy or data you can complain to the Information Commissioner’s Office who may be contacted at Wycliffe House, Water Lane, Wilmslow, SK 5AF or