Interpet

FAQ'S


Q:
When will my order arrive?
A: Please allow up to 5 working days for your deliveries. Please note that if you complete your order after 2pm this will count as an order for the following day.
 (e.g. Completing the order Monday before 2pm, your order will be delivered on Friday. If you complete the order after 2pm on Monday, the order will arrive on the following Monday.)

Q: I’ve already checked-out/completed my order, can I make any changes?
A: Once the order has been completed we are unable to make any changes, however if you email salesemail@interpet.co.uk and let us know the issue we will try and see what we can do for you.
 

Q: How much do I have to spend so I’m not charged for delivery?
A: If your order meets your agreed total order value no charges will apply. Below your minimum order value a freight charge will apply based on the calculated order volume.
 
Q: I have a special request for my delivery how can I inform the driver (e.g. forklift required, use the front door) ?
A: Please email newaccounts@interpet.co.uk with your account number and/or address along with the details for deliveries. We will update your account and inform our distribution centre of your requirements.
 

Q: What wholesalers do you deal with?
A: Vital, Pedigree, ALF, J&K, Batleys/Bestpets, Trustpets,Norwoods, Glenkrag, Chanelle, Nvs Veterinary Supplies, Covetrus, MWI Animal Health
 

Q: A consumer has returned a faulty product to us, what do I do?
A: Fully check the product to ensure that the instruction manual has been followed and components replaced (if required). Check that the product is still under guarantee and that proof of purchase is available. If you are happy that the product has a technical fault and a replacement part won’t resolve the issue, please replace or refund the customer. You should then put the product aside and alert your Interpet Rep. Your rep will check the unit on their next visit and issue a credit if required. Please note if the product has been purchased through a wholesaler you must contact the wholesaler.
 
 

Q: How do I know how long the guarantee period for a unit is?
A: If the product has a guarantee period this will be stated in the back of the instruction booklet that comes with the product. We also detail guarantee period on our websites. If you are unable to find this information, please contact customercare@interpet.co.uk .
 

Q: I am unable to resolve a technical issue with a product, what do I do?
A: We have lots of resources for trouble shooting, please read through the instruction booklet provided with the unit or look at the support sections on our websites. If you are still unable to resolve the problem, please contact customercare@interpet.co.uk .
 

Q: Where can I download images of your products?
A: Please follow the link below to access our images: https://www.dropbox.com/sh/hytsjcsq3axx6j6/AABG5UpFAwlEyLqICMD2J7Jga?dl=0
Please enter the following password:!nt3rpet.
 

Q: Who do I contact if a price isn’t correct?
A: If you have any pricing queries please contact creditcontrol@interpet.co.uk. If you have been charged incorrectly, we will credit your account.
 

Q: My order has arrived with a damage item, who do I contact?
A: Please advise your Interpet rep if you have received a damaged item. They may ask you to hold onto it until their next visit or to send them a photograph of the item. If required, a credit will be issued. Or email details to salesemail@interpet.co.uk.
 

Q: I have been charged for an item that I haven’t received, what do I do?
A: Please email returns@interpet.co.uk with details of your order and the issue. We will then investigate with our distribution centre and issue a credit if required.
 

Q: What are Interpet’s bank details:
A: CO REG NO    05021265/ Vat No            GB 826 750 515
GBP current a/c : 20-30-06   33119920 GB33BARC20300633119920